Gawler 2012-13 Annual Report - page 128

Town of Gawler Annual Report 2012/13
Page 128
introduction • summary • strategic directions •
statutory information
• index
9
After Hours Contact
NAWMA has utilised the
Answering Adelaide
after hours service since December 2011 and it
has been very well received by customers and
staff.
The 1800 free call service was extended
to mobile telephone callers at the start of
the financial year. Calls are answered in
the NAWMA office from 7.30am to 5.00pm
weekdays. Outside of these hours – including
evenings, weekends and public holidays –
Answering Adelaide takes all calls as NAWMA’s
after-hours service.
Answering Adelaide sends an e-mail report to
NAWMA at 8.00am each work day listing in
detail all calls received. NAWMA is then able to
return calls as required and log complaints in a
timely manner.
Any calls for urgent matters, for example a
fire at one of our sites, are passed directly to
the Operations Manager by mobile telephone
contact.
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