Gawler 2013-14 Annual Report - page 132

Town of GawlerAnnual Report 2013/14
introduction • summary • strategic directions •
statutory information
• index
Customer Service
Customer service is the primary administrative focus of
NAWMA in support of the variouswastemanagement
operations provided on behalf of theAuthority’s
constituent and client Councils. WorkplaceHealth and
Safety for staff members, contractors and the public at
NAWMA sites is also a priority.
Customer service includes timely and efficient responses
to requests received via the 1800 free call service,
e-mails and face-to-face engagement at the Edinburgh
North facility. After hours inquiries are directed to
AnsweringAdelaide,which e-mails overnight and
weekend activity reports toNAWMA prior to the start of
each business day.
NAWMA also implements extensive public awareness
activities and education programs onwaste
management. However, the rapid urban growth
occurring in the northernAdelaide region, together with
an increased participation in hardwaste and garden
waste programs, has resulted in a growing level of
customer inquiries.
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