Home Assist Program

Home Assist  Program

The services of the Gawler Home Assist Program are available to Council residents who are aged over 65 years and registered with My Aged Care as well as people with disability aged under 65 years, who are not registered with the National Disability Insurance Scheme (NDIS).

  • Basic Domestic Cleaning Assistance
  • Minor Home Modifications (installation of rails and ramps, tap and door handle replacements, door reversals)
  • Assistance with basic Personal Care, following illness or hospital admission
  • Minor Home Maintenance and Repairs (changing light globes and smoke detector batteries, fixing locks and dripping taps and minor carpentry works)
  • Occasional Gardening Maintenance Services (please note gardening services are primarily for function and safety purposes)
  • Annual services (eg. gutter/window cleans)
  • Social support, including shopping assistance and friendly visiting

Residents who are aged over 65 years and who would benefit from support from the Program must first register with My Aged Care, either by calling 1800 200 422 or by visiting www.myagedcare.gov.au.

For residents aged under 65 years with disability, all enquires can be directed to a Gawler Home Assist Team member on 8522 1177 or chsp@gawler.sa.gov.au. Alternatively, please access a referral form via the link below and a member of our team will contact you.

Apply for Home Assist Program

The Gawler Home Assist Consumer Reference Group are clients within the Program, who meet with staff once a month to:

  • Represent the views of consumers within the Program
  • Provide ongoing feedback regarding the service and its operations
  • Actively contribute to ongoing Service improvement
  • Help collate materials and write articles for the consumer newsletter

The Consumer Reference Group is always seeking new client representation. If you would like to have your say and contribute to the further development of the Program, please speak to one of our friendly team on 8522 1177.

New Charter of Aged Care Rights Launched

From 1 July 2019, the Australian Government has introduced a new Charter of Aged Care Rights. This replaces the previous charter of aged care rights and responsibilities and aims to make it easier for aged care consumers and their families and carers to understand what they can expect from an aged care service provider, regardless of the type of service they are receiving.

Charter of Rights

I have the right to:

  1. safe and high quality care and services
  2. be treated with dignity and respect
  3. have my identity, culture and diversity valued and supported
  4. live without abuse and neglect
  5. be informed about my care and services in a way I understand
  6. access all information about myself, including information about my rights, care and services
  7. have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
  9. my independence
  10. be listened to and understood
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly
  13. personal privacy and to have my personal information protected
  14. exercise my rights without it adversely affecting the way I am treated

More information on the new Charter of Aged Care Rights is available through the following link -


Aged Care Quality Standards

On 1 July 2019, the new Aged Care Quality Standards came into effect. They apply to all Australian Government subsidised aged care services, including Home Assist. They help to define what good aged care should look like.

There are eight standards, and each one is about an aspect of care that contributes to your safety, health and well being.

  1. Consumer dignity and choice
  2. Ongoing assessment and planning with consumers
  3. Personal care and clinical care
  4. Services and supports for daily living
  5. Organisation’s service environment
  6. Feedback and complaints
  7. Human resources
  8. Organisational governance

More information on the new Aged Care Quality Standards can be found at the following link: