Customer Service Satisfaction Survey

Customer Service Satisfaction Survey

Council are currently developing a Customer Service Strategy to help improve the service we provide you. Have you recently interacted with Council? If the answer is YES then we need your help!
Consultation Dates:
Opened 24 Jun 2019 Closed 14 Aug 2019


Council is developing a Customer Service Strategy in an effort to ensure our organisation continues to meet our customers needs, while embracing technological opportunities, improving our service delivery and enhancing our processes and staff training.

To develop a Customer Service Strategy that is robust and meaningful, staff are currently reviewing the quality of our customer service. You can assist Council by providing feedback on your recent interaction with Council and the customer service that was provided.

Please take the time to answer the Customer Service Satisfaction Survey to provide Council with details of your recent experience with Council's customer service.

It could have been the experience you had at one of the Public Libraries, the new Youth Space in the Civic Centre, the Visitor Information Centre or at the Gawler Sport and Community Centre. You may have recently paid your rates, lodged a building application, phoned our after hours contact line with an emergency or interacted with Council's Facebook page or hired a meeting room and wish to respond to our survey.

As a regulatory body Council cannot always provide a service that makes people smile, sometimes the answer we provide is not what you would have liked or you may have received an expiation for parking, your survey response is important to us. Please try though to focus on the actual customer service you received from the staff involved rather than the specific outcome of your situation.

All feedback is welcome on any customer service you have received as a result of contacting Council or Council contacting you!

Thank you for taking the time to assist us by filling in the Customer Service Satisfaction Survey.